Privacy Policy
How Prima Vita collects, uses, and protects your personal information when you visit our website or contact our office in Medan.
At a glance
- ◆ We collect only what you give us directly.
- ◆ We never sell your data to third parties.
- ◆ You can request access or removal at any time.
Section 01
Information Collection
The categories of data we receive, and how each one enters our systems.
We collect information that you provide directly to us when you fill out a contact form, sign up for our newsletter, or place an order for our natural capsules for strength and vitality. This may include your name, email address, phone number, and shipping address — the details needed to respond to your inquiry or deliver your order.
We also collect non-identifiable data such as your IP address and browsing behavior through cookies. This helps us understand which pages are read most often, which energy and endurance formulas visitors ask about, and where our website can be improved. Cookies also keep your shopping cart active between pages.
What we do not collect: national ID numbers, payment card details stored on our servers (card processing is handled by our payment provider), or health records. We never ask for medical information through our website forms.
Section 02
Use of Information
Why we hold your data, and the boundaries we do not cross.
The information we collect is used to process your inquiries, fulfill your orders, and provide you with updates about our natural supplements for men. When you contact us about vitamins and minerals for men or ask for details about a specific product, we use your name and email to reply with the information you requested.
We may also use aggregated, non-identifiable data to improve our healthy lifestyle products and the content we publish. For example, if many visitors search for men's vitamin formulas, we may expand our educational articles on that topic. Aggregated data cannot be traced back to you as an individual.
Our commitment
We do not sell or lease your personal information to third parties for marketing purposes. Your contact details stay with Prima Vita and the service providers who help us run our business — never passed along to outside marketers.
Section 03
Data Security
The measures we take to keep your information safe.
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and access is restricted to authorized personnel who need the information to perform their duties — such as fulfilling your order or responding to a product question about men's health support.
We use industry-standard encryption to protect sensitive data transmitted online. When you submit a contact form or complete a purchase, your browser connection is encrypted so that the information cannot be read as it travels between your device and our servers.
Internal access is limited. Staff members who handle customer data receive guidelines on responsible data use, and accounts are reviewed when roles change. While no method of transmission or electronic storage is fully guaranteed, we work to protect your information using reasonable and current safeguards.
Section 04
Third-Party Disclosure
Who else handles your data, and under what conditions.
We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you. For example, we share shipping addresses with courier companies so they can deliver your order of popular products for men to the correct address in Indonesia.
These parties agree to keep your information confidential and use it only for the purposes we specify. We select service partners that demonstrate responsible data practices, and we limit what we share to what is needed for the task at hand — a shipping partner receives your address, not your browsing history.
- — Shipping carriers for order delivery
- — Payment processors for transaction handling
- — Email delivery services for newsletter distribution
- — Web analytics providers for site improvement
Section 05
Your Rights
What you can ask us to do with your personal data.
You have the right to request access to the personal information we hold about you and to ask for corrections if the data is inaccurate. If you wish to have your data removed from our systems, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.
Right to access
Ask us what personal data we hold and request a copy of it.
Right to correct
Tell us if your name, email, or address is wrong and we will update it.
Right to delete
Request that we remove your data from our systems where the law allows.
Right to unsubscribe
Stop receiving our newsletters at any time using the link in each email.
Section 06
Policy Changes
How and when we update this document.
Prima Vita reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
When we make material changes — such as adding a new category of data collection or changing how we share information with service partners — we will note the update prominently on this page. For minor edits, such as correcting a postal address or clarifying a sentence, the revision date will update without a separate notice.
Questions about your data
Contact our data officer
If you have questions about how we handle your personal information, want to request access to your data, or need to correct or remove your records, reach us through any of the channels below. We respond to data-related requests in accordance with applicable Indonesian regulations.
- [email protected]
- Phone
- +62 61 450 0249
- Address
- Jl. Jend. Gatot Subroto No. 25
Medan Petisah, Medan
Sumatera Utara, 20111 - Hours
- Monday – Friday, 09:00 – 18:00