Channel 01
Email Inquiries
Best for detailed product and wholesale questions. We respond within one business day.
[email protected]
11.09.26
Chapter 07 — Correspondence
Contact Us
We value open communication with our customers and are here to help with any questions regarding our natural supplements for men. Whether you need more information about a specific vitamin formula or have questions about your order, our team in Medan is ready to assist you.
At Prima Vita, we believe that personalized service is just as important as the quality of our products. Reach out through any of the channels below, and we will get back to you as soon as possible.
Headquarters
Medan, North Sumatra
Jl. Jend. Gatot Subroto No. 25
Medan Petisah, Medan
Sumatera Utara, 20111
Business Hours
Monday – Friday, 9:00 AM – 6:00 PM local time
Channel 02
Phone Support
Speak with a representative about vitamin formulas or order tracking, Monday to Friday.
+62 61 450 0249
Channel 03
Visit Our Office
Schedule a meeting at Jl. Jend. Gatot Subroto No. 25 to discuss products in person.
View Our Location
Channel 04
Send a Message
Use the form below for product questions, feedback, or order assistance.
Open the formSend a Message
Tell us what you need
Fill in the form with as much detail as you can. The more context you provide about which men's vitamin formulas you are interested in or what issue you are facing, the more accurate our response will be.
Our team reviews every message and aims to respond within one business day. For urgent matters during business hours, calling our office is the fastest route.
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Product questions
Energy and endurance formulas, vitamin blends, ingredient sourcing
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Order assistance
Tracking, changes, shipping status for orders from our Medan warehouse
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Wholesale inquiries
Retail partnerships and bulk orders for healthy lifestyle products
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General feedback
Suggestions, reviews, and ideas for how we can serve you better
Visit Our Medan Office
Our headquarters in the heart of Medan
Our headquarters is located in the heart of Medan, North Sumatra. While we primarily operate as an online resource and distributor, having a physical presence allows us to manage our quality standards and logistics directly.
If you are in the area and wish to discuss our products in person — whether you want to learn more about our popular products for men or have questions about our natural capsules for strength and vitality — please contact us to schedule a time to meet with our staff at Jl. Jend. Gatot Subroto No. 25.
Office Address
Jl. Jend. Gatot Subroto No. 25
Medan Petisah, Medan
Sumatera Utara, 20111
Indonesia
Phone Support
Speak with our team directly
If you prefer to speak with a representative directly, you can call our office during business hours. Our team is knowledgeable about our men's vitamin formulas and can guide you through the selection process or help track a shipment.
Email Inquiries
Write to us in detail
For detailed questions about our energy and endurance formulas or for wholesale inquiries, email is the best way to reach us. We aim to respond to all messages within one business day. Providing as much detail as possible helps us give you the most accurate and helpful response to your health support questions.
More Ways to Reach Us
Order help, feedback, and community
Order Assistance
If you have recently placed an order for our natural capsules for strength and vitality and need to make a change or check the status, please have your order details ready. Our logistics team works quickly to ensure that all orders from our Medan warehouse are processed and shipped with care, reaching you in optimal condition.
Email about your orderCustomer Feedback
Your experience with Prima Vita is important to us. If you have feedback on our products or suggestions on how we can improve our service, we want to hear it. We use customer input to refine our offerings and ensure that we are meeting the needs of men in Indonesia who are looking for high-quality, healthy lifestyle products.
Share your feedbackCommunity
Stay connected with the Prima Vita community. We regularly share information about new product launches, nutritional tips, and natural ways to maintain vitality. It is a great way to stay informed about how natural supplements can fit into your daily routine and to see how other men are using our formulas.
Explore our productsBefore You Reach Out
Common questions about contacting us
A few things that may answer your question before you pick up the phone or write an email. If your situation is not covered here, reach out through any of the channels above.
How quickly will I get a response?
We aim to respond to all email inquiries within one business day. Phone calls are answered live during business hours, Monday to Friday from 9:00 AM to 5:00 PM local time. Messages left outside those hours are returned the next business morning.
What information should I include about my order?
Have your order number, the name on the order, and the date you placed it ready. If you are asking about a specific product, mention the formula name so we can pull up the right details quickly.
Can I visit the office without an appointment?
We recommend scheduling a meeting in advance so our staff can set aside time for you. Call or email first, and we will find a time that works. Our office is at Jl. Jend. Gatot Subroto No. 25 in Medan Petisah.
Do you offer wholesale or retail partnerships?
Yes. Email is the best channel for wholesale inquiries. Tell us about your business, which products you are interested in, and the volumes you are considering. We will get back to you with the relevant information.
Where can I learn more about your products before contacting you?
You can read about our energy and endurance formulas, browse our vitamins and minerals for men, or check our quality standards. Our Wellness FAQ also covers many common questions about men's health support and daily supplement routines.